Download the app to browse vehicles and scope out pricing. Once you decide to book, complete a simple application through the app. We’ll then check your application, and if all okay, approval will follow. If it’s not approved for any reason, we’ll let you know why.

It can take 2 – 3 business days, but is generally quicker than that. Approval may be prolonged if we have any queries in relation to the information submitted within your application. If so, we’ll chat these through with you. 

You have to be at least 18-years-old to hire a SolvCar. You’ll also need a smartphone, a valid Driver’s Licence (Probationary Licences are accepted, however, Learner’s Permits are not), a credit or debit card in your name, a mobile number, and an email address.

Absolutely — as long as the licence is in English. If not, you need to obtain an English translation or an International Driving Permit. 

Yes! If possible, they’ll still need to submit an application via the app. If not, we can help them set up an account and make the booking on their behalf for a small additional charge. 

It’s super easy! Download and open the app, then search for vehicles at your location. Choose your hire type (by hour or by day), any free extras, and your level of insurance. The app will show you what’s available, then you simply click ‘Book’.

No. For insurance reasons, only approved SolvCar applicants can drive our cars. 

You can make any changes to your hourly booking up until 30 minutes prior to the start of your journey. Changes to daily bookings can be made up until 48 hours prior to the commencement of your journey. Extensions can be made at any time before the end of your journey, provided the car you have doesn’t have another booking immediately after yours. 

There is an additional charge for our staff to change a booking for you, so it’s best to be as organised as possible. 

Cancellations can be made up to 30 minutes prior to the start of your trip for hourly bookings, and 48 hours prior to the start of your trip for daily bookings. Cancellation fees will apply if adequate notice of cancellation isn’t provided.

As soon as your application is approved and made Active by someone from our team (which is usually pretty fast). 

This depends on your location. In Perth, for example, you can travel in your SolvCar within a 500-kilometre radius of Perth. However, you can extend that area of use for an additional fee. Get in touch for information on your specific area. 

First, you’ll need to attempt to extend your booking for the extra time you need to give yourself enough time to return it. If the extension is unsuccessful, it means that there is another booking following yours. In that case, please contact our Support Team so we can assist.

Our Cancellation Policy requires that any cancellation made 48 hours or more before the scheduled reservation will be eligible for a refund. However, if a cancellation is made within 48 hours of the scheduled time, no refund will be issued.

This depends on how you hire. We have two types of SolvCar trips available — hourly and daily. Up-to-date pricing is in the app and you always get an estimated cost of your booking.

Nope! Sneaky fees are the worst — we don’t have any annual Membership Fees or hidden costs. All you pay for is your booking time and distance charges (just like a normal rental car).

There sure is. Our bond starts at $500 and goes up to $1,000 for local Driver’s Licence holders. The bond is a pre-authorisation on your credit card and will be back in your account approximately 14 – 28 business days after return of your vehicle — the timeframe depends on your bank.

Securely through our app. When you make your booking, your credit card is charged for the time component of your trip. If this decline, you won’t be able take the booking. At the end of your booking — when your journey is ended within the app — your credit card is charged the distance component of your trip, if applicable.

It depends what kind of booking you have. All hourly cars come with a fuel card, located in the glovebox. Like the keys, the fuel car is removal and return is tracked. Cars are not to be left with less than a quarter tank of petrol. Daily cars come with a full tank of petrol and it should be returned full, or to the same level it was at the start of your booking.

Our Standard Excess is $3,500 on all vehicles across our fleet. You can opt to reduce your excess on daily bookings to $500 for an additional $10 per day. On hourly bookings, you can reduce your excess to $500 for an additional $2 per hour.

No, tolls are charged separately. We receive a monthly statement from our toll provider and these are charged back to you.

We hope you won’t get one, but if you do, we’ll receive a notification of any infringements. This includes speeding fines and parking fines. We’ll provide your details to the relevant authority and charge an administration fee of $45 for this. Depending on the type of infringement and notice, we may attempt to charge the infringement to your card directly as well as the administration fee, and then pay the fine direct to the relevant authority.

We have four types — compact hatchback, sedan, SUV and people mover. The app will show the vehicle type available at the location you are looking.

Hourly cars are cleaned on a roster basis, not after every single booking. We ask and expect our cars to come back in the same condition they went out in. For example, all hirers should remove rubbish and ensure all personal belongings are taken. If you hop into a car and it is particularly dirty or has rubbish left inside, please take photos and notify us immediately via email so that we can address it with the previous user of that car and enforce a fine.

Daily cars are cleaned after every booking, just like a normal rental car experience.

No, but we do have GPS units available for hire — they come at no extra cost! Just let us know you want one when making your booking through the app. 

All vehicles are regularly serviced to minimise the chance of this happening. However, In the unlikely event it does, please call our Support Team. We’ll assist you and send out roadside assistance if need be. All hires come with not-at-fault roadside assistance, however if the damage or breakdown is caused by driver negligence, you’ll need to cover the roadside assistance costs.

From the application process to car booking, to finding and unlocking your vehicle, everything is done remotely through the app. Once you book and find your car, simply unlock the car via the app. Inspect the vehicle and grab the keys out of the glovebox. You’ll find them on a dongle — remove the keys at the start of your booking and replace them at the end of your booking. We’ll track when the keys are removed and returned (you won’t be end the hire until the keys have been returned). At the end of your booking, return the car to a designated location and lock it using the app. It is that simple!

We sure do. This is contactless as well. When you make your booking, choose what pick up and drop off you prefer. The car will be parked in the short-term carpark at your arrival Terminal prior to your flight landing. When you exit the Terminal, login to the app and it will direct you straight to your car. You then unlock the car with the app, keys are in a holder in the glovebox along with the parking ticket and you are on your way without queues or paperwork. 

On return, park back in the short-term carpark of your departure Terminal, return the keys and parking ticket you get on entering the car park into the holder in the glovebox. Then use the app to lock the car and end your journey. That’s it! Our team can see exactly where it is parked thanks to GPS tracking — there’s nothing else you need to do. 

Your chosen excess is still payable. Once we re-coup that money from the at-fault party, your excess is refunded. 

No — smoking is not permitted in any of our cars. The slightest hint of cigarette smell or ash found in the car will incur a minimum $100 cleaning fee.

As much as we love animals, no pets of any kind are permitted in our cars. If pet hair is found in the car, you will incur a $100 cleaning fee.

Yes, we do have baby seats but only at our airport locations. We have rear-facing and front-facing baby seats, as well as booster seats. These are available for daily bookings. All seats are securely installed and meet Australian Safety Standards. The best part? They come at no extra cost!