All above board
No hidden fees or charges, no nasty surprises.
We take an open, honest approach to all fees and charges. We don’t tack on sneaky hidden costs — it’s all right here. This is our current fee policy outlining our information and penalty fee structure. We may change this structure from time to time, so check back to stay up-to-date. If you have any questions or would like clarity around any of our fees and charges, get in touch.
The not-so-fine print (because nothing is hidden)
* no insurance coverage and automatic suspension of account.
** in some instances, applicant will be charged cost of infringement as well as administration fee and SolvCar will pay infringement direct to relevant authority.
^ local bowser price plus Fuel service fee.
^^ if breakdown is due to driver negligence, roadside assistance costs borne by hirer.
^^^ charged when you call the operator to make a new reservation, make changes to a current or existing reservation, extend your reservation or return your reservation. No charge if you call the operator to ask a question or report and issue with your reservation.
| Item | Fee |
|---|---|
| Late return fee | $30 |
| Late return which affects next booking | $50 |
| Allow non-approved SolvCar applicant to drive vehicle * | $200 |
| Vehicle left unlocked | $100 |
| Key left in ignition | $100 |
| Lights left on / battery dead | $150 |
| Smoked in vehicle | $100 |
| Pet hair in vehicle | $100 |
| Rubbish left in vehicle | $50 |
| Late extension | $15 |
| Administration fee on processing of traffic infringements ** | $45 |
| Lost vehicle key | At cost |
| Non - return of vehicle | $150 |
| Keys not left in vehicle at end of booking | $100 |
| Not reporting an accident or incident | $100 |
| Lost fuel card | $100 |
| Card Surcharge | 2.75% |
| Fuel service fee ^ | $10 |
| Insurance excess | $4000 |
| Extended area of use | $150 |
| Accident administration fee | $100 |
| Roadside assistance ^^ | Included |
| Card Surcharge | 1.75% |
| Bounced payment | $2.50 |
| Rental Administration Fee | $40 |
| Rental Cancellation Fee | $10 |
| Removal of Vehicle Branding | $100 |
| Bond Administration Fee | $10 |
| Rental Booking Fee | $30 |
